PRIVACY POLICY

• Age Requirement: Minimum age to rent is 21. Renters under 25 may be subject to a young driver surcharge.
   
• Driver’s License: Must be valid, government-issued, and active for at least one year. International licenses are accepted with a valid passport.
   
• Payment Requirements: A credit or debit card is required to secure the rental. Prepaid cards are not accepted for security deposits.
   
• Insurance: Proof of personal auto insurance is required. If you don’t have insurance, LAM offers temporary coverage options for an additional fee.
   

• Pickup Time: Vehicle will be ready at the scheduled time. ID and card verification required.
   
• Return Time: Late returns beyond the grace period (1 hour) incur hourly fees. Four or more hours late = an extra day charge.
   
• Early Returns: No refunds are provided for early vehicle returns.
   
• Return Condition: Vehicle must be returned in the same condition as received—clean, undamaged, and with the same fuel level.
   

Vehicles must be returned clean and free of the following:

• Trash, food wrappers, drink spills
   
• Pet hair
   
• Stains, strong odors (especially from smoke or cannabis)
   

Fees:

• Standard Cleaning: $25 (light vacuuming, wipe down)
   
• Excessive Dirtiness: $75–$150
   
• Smoking Fee: $200 (applies to tobacco, cannabis, vapes)
   
• Pet Hair/Allergen Cleaning: $150
   

Tip: A cleaning checklist is provided at pickup. Ask for protective covers if traveling with kids or pets.

• Same-to-Same: Return with the same fuel level as received.
   
• Refueling Fee: If underfilled, a fee of $5 per gallon + cost of fuel will be applied.
   
• Electric Vehicles (if applicable): Must be returned with at least 80% charge. Charging fee: $35 flat rate if undercharged.
   

In the event of damage or an accident:

• Emergency: Call 911 first if necessary, then contact LAM at our 24/7 number immediately.
   
• Documentation: Photos, written description, and a police report (if applicable) are required.
   
• Insurance Coverage: Your insurance or ours (if purchased) will be used first. Renter is responsible for all costs not covered.
   
• Deductibles: If using LAM’s coverage, a $1,000 deductible applies for damage or theft.
   
• Flat Tires, Lockouts, Dead Battery: Included under complimentary roadside assistance.
   

Negligence Fees:

• Driving under the influence: Full cost of damage
   
• Unauthorized driver or out-of-state travel without notice: $300 fine + any damage fees
   
• Driving off-road or in prohibited areas (construction sites, beaches, etc.): $500 fine + damage cost
   

• Security Deposit: Ranges from $200–$500, depending on vehicle class.
   
• Refund Timeline: Returned within 3–5 business days after a successful inspection.
   
• Extra Mileage: $0.35/mile beyond the daily limit.
   
• Tolls & Tickets: Renter is responsible. Administrative fee: $20 per unpaid citation or toll.
   

Use of a LAM vehicle is strictly prohibited for:

• Racing or stunt driving
   
• Ride-sharing, delivery services (Uber, Door Dash, etc.) unless approved
   
• Transporting illegal items or substances
   
• Towing, unless the vehicle is designated and equipped for such
   

• Modify Booking: Up to 24 hours before pickup
   
• Cancellation Refunds:
   
  • 48+ hrs. notice: Full refund
     
  • 24–48 hrs.: 50% refund
     
  • Less than 24 hrs. or no-show: No refund
     

• Inspect the vehicle at pickup and report existing damage
   
• Obey all traffic laws
   
• Ensure all drivers are authorized and listed
   
• Return the vehicle on time and in clean condition
   

Customer Support: Available 24/7 for emergencies, roadside help, or general questions.
Phone: [Insert number]
Email: [Insert contact email]